Refund policy
RETURNS AND REFUNDS POLICY
1. Right of withdrawal You have the right to return any product within 14 days of the date of receipt, without giving any reason, under EU Directive 2011/83/EU and Italian Legislative Decree 206/2005.
2. Conditions for returns Products must be:
- Intact and unused
- In their original packaging with tags attached
- Free from signs of wear, scents or alterations
Returns are not accepted for products damaged through the customer's negligence or without their original tags.
3. How to make a return
Contact our customer service within 14 days of receipt:
- Email: info@wishdanceshop.com
- State your order number and the reason for the return
- We will send you the return shipping instructions within 2 working days
4. Return shipping costs
- Faulty or incorrect product: costs borne by WishDance
- Voluntary withdrawal: costs borne by the customer
5. Refunds The refund will be made within 14 days of receiving the returned product, using the same payment method as the original order.
6. Products excluded from returns
- Personalised or made-to-measure products
- Hygiene products (socks, leotards, underwear) opened after delivery, for health reasons under art. 59(e) of Directive 2011/83/EU
7. Legal guarantee for faulty products If a product is faulty or not as described, you are entitled to repair, replacement or a refund within 2 years of purchase under Italian Legislative Decree 206/2005. Contact info@wishdanceshop.com with photos of the fault and your order number.
Alternatively, you can exercise your right of withdrawal by completing and sending the following standard form:
To WishDance Shop, info@wishdanceshop.com I hereby give notice that I withdraw from the contract of sale of the following goods: Ordered on [date] / received on [date] Name of consumer: Address of consumer: Signature of consumer (only if this form is notified on paper): Date:
